Click the start here button and fill out the form accurately and with as much detail as possible.
Respond to your custom engineer’s questions as accurately and completely as possible.
Once you have confirmation that your engineer has entered board dimensions and you are satisfied, place an order on the web site!
The Get Started Form is the way to get help with sizing or choosing a snowboard model. The form will ask questions so we can get the information needed to guide you to the right snowboard and size. Once your form has been submitted please be patient, it could take up to three business days to respond, we receive a lot of emails on a daily bases. Should you call about a snowboard and we are not available please leave a message and we will return your call.
The typical lead time on a new order is approximately 20 business days once the order has been finalized and paid for. You will know if your build has started with our progress emails that start once the order has been properly placed.
Yes! We do custom topsheet (top of the snowboard) and base graphics and can create your dream ride in both construction and appearance. Please see the Custom Graphics Page for pricing for having us design your graphics. If you are experienced in Adobe Illustrator or similar programs it is more affordable to create and size the graphics yourself. Please follow the guidelines and use the templates provided on this page Custom Graphics Guidance.
Yes, there are fees associated with changes to the orders and refunds please see below. These can also be seen on our Terms and Conditions page
All Credit card refunds will be charged a 5% refund fee.
All shipping costs are the responsibility of the customer. Refunds on returned orders will be minus the cost of shipping.
Custom Orders are final and can not be returned unless Donek failed to produce the board to the dimensions agreed upon.
Customers changing a custom snowboard order after the board has gone to production will be charged a $200 fee.
All Donek products carry a full two-year warranty against defects in workmanship and materials. This warranty does not cover:
- Any intentional or unintentional damage caused by the rider’s carelessness, abuse, misuse, or neglect.
- Impact damage such as from rocks, stumps, rails, etc.
- Any damage caused by, related to, or resulting from modifications made after purchase and not authorized by DONEK.
- Scratches, chips, and/or indentations in the topsheet.
- Graphic fading, discoloration, or other aesthetic blemishes that do not impair performance.
- Minor base irregularities, including base dimples in binding insert area.
- Damage caused by improper mounting or adjustment of bindings.
- Damages caused by using improper length of binding mounting screws.
- Improper rider-board match (i.e. too much weight on a too short board).
- Spinning or stripped inserts caused by improper mounting of binding hardware.
- Damages incurred in shipping.
- Damage caused from chairlift breakage.
- Normal wear and tear.
- Damage caused by use of solvents, adhesives or LOC-TITE®.
The best way is to go to your local boot fitter or ski shop and ask them to measure your Mondo Point size. Because all of our Deeluxe boots come with comfy moldable liners, you do not need a half size. For example, a size 27 boot will fit a 27.0 to 27.9 mondo point foot.
You will need to return to that boot fitter to get those liners molded.
When you get your new boots, they will most likely feel too small. Please do not ship them back for a bigger size, unless your boot fitter confirms they are the wrong size. They will almost always feel like they are 1 size too small until the liners have been molded. We do not accept returns on boots that have been molded, so be sure to discuss your situation thoroughly with your boot fitter before deciding to mold or return your boots.
We do not use any extruded base material at Donek.All of our boards come with a Sintered base.
If you are purchasing a board intended for recreational use, your board will come with a Durasurf 4001 base.If you are purchasing a race board or a competitive board intended to produce speed, the board will come with the fastest micrograin graphite base available.
Our boards come with a medium cross stone structure that has been on the podium at junior worlds and more often than we can count in USASA competitions.We can safely say that it is the fastest structure available from any manufacturer.
The edges come precision ground to 1 deg on the base and 2 deg on the side.We do not do any detuning or waxing unless you purchase the ready to ride addon with your board.
We have global shipping capabilities. If you are in Russia, you will need to order from our Russian Dealer. If you are in Korea, you will need to order from our Korean Dealer. Below you will find the cost to ship a snowboard to a number of countries. If yours is not listed, e-mail us your complete delivery address and we can get one entered for you.
Australia $210.00 Austria $190.00 Belgium $190.00 Brazil $260.00 Bulgaria $210.00 Canada $95.00 Chile $205.00 China no service China, Macau SAR $180.00 China, Hong Kong SAR $130.00 Croatia $195.00 Cyprus $145.00 Czech Republic $210.00 Denmark $145.00 Estonia $210.00 Finland $190.00 France $190.00 Germany $190.00 Gibraltar $210.00 Greece $190.00 India $160.00 Israel $145.00 Italy $190.00 Japan $185.00 Kazakhstan $195.00 Luxembourg $125.00 Mexico $100.00 Netherlands $190.00 New Zealand $210.00 Norway $135.00 Panama $205.00 Poland $210.00 Romania $210.00 Serbia $195.00 Singapore $130.00 Slovakia $210.00 Slovenia $210.00 Spain $135.00 Sweden $190.00 Switzerland $190.00 Taiwan $130.00 Thailand $180.00 Turkey $145.00 Ukraine SUSPENDED United Arab Emirates $145.00 United Kingdom $190.00 United States $40.00
We are so confident you’ll like your Donek that we offer a full 30 day money back guarantee, shipping and handling not included. If you purchase a stock Donek snowboard or ski product and are unhappy with it in any way (other than that you damaged it) you can return it within 30 days of the purchase. When we receive the board we will refund the purchase price of the board, minus shipping and handling. Note: due to the nature of custom orders, we cannot extend the money back guarantee to custom board orders. This includes custom graphics and custom shapes.
People often ask where the name Donek came from. When we began making boards in 1987, a friend was breeding Donek Yugoslavian acrobatic pigeons. These birds dive doing an axial roll and fly faster than a peregrine falcon. Their speed, flight, and freestyle nature made the name Donek an obvious choice.
Donek Snowboards started in 1987 as a high school Social Studies project. Truly believing in his business plan for manufacturing snowboards to sell direct to the end user, Sean Martin began making snowboards and skateboards in his parent’s basement that very semester.
Sean continued his education at the University of Colorado at Boulder. Studying mechanical engineering gave him the opportunity to work with increasingly complex construction ideas through composites, design, and mathematical modeling. Once graduated, he coupled his engineering expertise to his lifelong passion for tinkering and the foundation for the meticulously handcrafted Donek boards of today was laid.
Sean officially incorporated Donek Snowboards in 1995 and opened the original production facility in an oversized 2 car garage and unfinished basement in Aurora, Colorado. While this worked well for many years, growth necessitated more space. Donek moved to 40 acres of land that included a refurbished barn for production and home for the Martin family just East of Denver International Airport near Watkins, Colorado in 2001.
The 2002/2003 season was a mixture of extreme highs and devastating lows. In spring, Donek partnered with their first Olympic athlete, Pete Thorndike, for the Salt Lake City Winter Olympics competing in Giant Slalom. By contrast, in summer a disastrous barn fire destroyed the entire production facility. Family, friends, and even Sean’s bagpipe band pulled together to salvage the 2002/2003 season by re-housing production in temporary facilities.
The summer of 2003 ushered in the 5,000 sq foot facility the company operates today.
By 2006, Donek increased their partnership to 4 athletes on the US National team and Michelle Gorgone went to the Turino Olympic Games competing Giant Slalom.
2014 was a paramount year for the company. Olympian Katie Tsuyuki began her wide-ranging partnership with Donek. Katie pioneered Donek’s first female-developed board, the Transition. She brought her board to the Sochi Winter Olympics for Donek’s first time competing in the Halfpipe event. Mark Kress (Donek Development Team for the powder Nomad model) helped bring adaptive athletes to Paralympic Games on Donek boards and Even Strong (Gold, Bordercross), Mike Shea (Silver, Bordercross) and Amy Purdy (Bronze, Bordercross) brought Donek their first Olympic Medals.
The PyeongChang 2018 Olympics saw Holly Crawford in Halfpipe, Paralympics Evan Strong (Bordercross GOLD LL1), Mike Shea (Bordercross), Mike Miner (Bordercross GOLD SB-UL) and Mike Schultz (Bordercross GOLD and SILVER SB-LL1).
Fresh off Olympics highs, the Donek Development Team established an exciting new lineup including Curt Debartolo’s MK model for the perfect balance of pop and dampness for aggressive carving and the Knapton Twin developed in partnership with Next Level Snowboarding’s Ryan Knapton. Extra wide for deep carves and no ‘boot out’, the Knapton Twin quickly became one of Donek’s top selling boards thanks to Ryan’s unique style and active YouTube channel.
Today, Sean Martin (Owner and Founder), Katie Tsuyuki (Marketing and Social Media), Keegan Keller (Production Manager) and the Donek Team are working hard on the company’s next steps including increased scalability to handle the growing demand for hand crafted, boutique boards both locally and in Korean, Russian and Chinese markets. Look forward to working with more high end riders to produce new models based on intelligence and the love of snowboarding.
Yes, of course! If you want that special pair of skis or a mono-ski, we have a lot of experience building those too, just give us a call to start the collaboration.